Cupcakes to order East Sussex and Kent
Yummy Cupcakes to order East Sussex and Kent

Sprinkles and Swirls Ts & Cs

The small print unfortunately isn’t just for banks!

Here’s a handy list of the important things you need to know when you order cakes from Sprinkles and Swirls.

No jargon, just a simple list of our terms and conditions.

Ordering lead time & Demand

All of our cakes, cookies and cake pops are handmade in small batches.  Home made means home made, and all Sprinkles & Swirls goods are baked in our home kitchen in Crowborough, where we have a Food Hygiene Rating of 5.

That’s what makes them taste so yummy. However sometimes this means that we might not be able to meet demand. We will however tell you this when you confirm dates to avoid any disappointment. So as you are not disappointed, we’d love it if you can give us as much notice as possible.  If of course it’s an impromptu thing like the birth of a baby or a marriage proposal, then do call us and we’ll see what we can do for you. If we can, we will!

If you are thinking about using Sprinkles & Swirls for your wedding, give us as much notice as possible as key dates (May through to Sep) get booked up very early.

Minimum order size

As we make our cakes specifically to order (so they’re always fresh) the minimum order size for cookies, cupcakes or cake pops is 12 of any one flavour.

Deposit & Payment terms

All orders are paid in advance.  We will kindly ask you for a deposit (which is usually 50% of the order value) at the time of booking.  This also confirms your booking.  The remaining balance is normally due 1 month before unless by prior arrangement.  No date is confirmed until a booking form has been sent and the relevant deposit paid.

Our preferred method of payment is via BACs.  However if this is not possible, we do accept cash or cheques (cheques must be clear in advance of your order being worked on).  We can also accept Paypal but do add on a small fee to cover their charges.

Amendments/Cancellations

If you change your mind about the flavour or design of your cakes, as long as we haven’t started making them, then call us and we’ll be happy to change your order to suit your new request. There may well be an alteration in price depending on your new request.  We will let you know this in advance if this applies.

We want you to be happy with your cakes. However if your original order involved us ordering very specific items which you no longer need,  this cost would be charged to you.

Should you cancel your order, depending on time scale and order quantity, charges may apply and your deposit will be not be refundable.  Please advise Sprinkles and Swirls immediately of your intentions in writing.

Wedding cancellation charges, whilst rare (thank goodness!) do apply.  Should your wedding cancel, your deposit will unfortunately not be refundable.

Delivery & Collection

Sprinkles and Swirls cakes can be collected directly from us or delivered to you or a requested address. Delivery and collection is by arrangement only and free* in the local areas of Crowborough and Tunbridge Wells. All other areas will be quoted at the time of booking. It is essential that when delivery is confirmed, someone is in to receive the cakes. Cakes don’t like being left on the doorstep out in the cold or the sun for that matter. If for any reason you are not in, if we can re-deliver we will, however charges will apply. Otherwise, you will need to collect your cakes from us.

*Minimum order value applies of £30.00

Stand hire/Other props hire

Any stands or other props hired from us to display your cakes and sweet treats will be subject to a hire charge and a damage deposit.  The damage deposit will be fully refunded to you once our items/stands are returned in their supplied condition.  Missing items, including their transportation boxes and any damages to items will be deducted from the damage deposit to cover replacements.  It is your responsibility to return the items to Sprinkles and Swirls by the agreed date on your booking form unless prior arrangement has been made with us to collect on your behalf from the venue. Please ensure you brief your venue’s team on which items belong to us as any damages/missing items caused by the venue will still result in your damage deposit being retained.

Ingredients

We aim to use only the best and finest quality ingredients to guarantee that our cupcakes taste as good as they look. We only use free range eggs and fair trade chocolate and cocoa.

Whilst our cakes do not contain nuts (unless stated), they are made in a kitchen where nuts are present and used.

All our cakes contain gluten, eggs and dairy products, so are not suitable for those suffering from intolerances or allergies to these particular foods, unless of course, gluten or dairy free cakes have been specifically ordered.

Packaging

Our cakes are packaged safely in boxes specifically designed for cakes. As such, they should arrive to you in the same perfect condition that they leave us in. Once you take your cakes from us, they are yours to treasure. They don’t make any noise, so remember to drive carefully!  Always carry your cakes from the  base of the box.

Privacy

Privacy is important to us, and we respect that it’s important to you too. We promise to never share your details with anyone.

CUPCAKE HOTLINE 01892 655407 TWEET OUR TREATS